Comparison of call center outsourcing costs
Call centers are integral for the smooth running of any business. And while outsourcing your call center comes with several advantages, it’s also essential to be aware of call center prices.
This article aims to give you an accurate glimpse into the world of call center outsourcing pricing so you know exactly what to expect when hiring an outsourced call center.
Outsourcing Call Center Pricing Breakdown
Before we dive into the breakdown of customer service outsourcing costs, it’s essential to understand that outsourcing call center costs vary from company to company, depending on factors such as location, certification, and expertise. All these aspects significantly change the cost of the outsourcing call center.
However, that’s not to say we can’t give you an estimate. Before we quote you, let’s understand all the different prices of these services.
One-Time Fee
When you first opt to work with an outsourcing call center, you’ll be given a quote for a one-time fee. These charges are usually based on:
- Setup fee
A setup fee covers everything from the software to the hardware to everything in between.
- Training fee
While better-advanced call centers won’t charge you a training fee, it’s good to be prepared. A training fee is usually charged depending on the number of professionals you require.
Ongoing Fee
These rates are the most important to consider since they make up the most significant chunk of your call center outsourcing pricing. This fee will be charged regularly. It includes:
- Hourly
This amount is charged on an hourly basis at the exact time.
- Fixed
This amount is usually based on the KPI or the key performance indicator but can also be based on other factors, such as time or sales.
What Outsourcing Call Center Pricing Covers
Now that you know what kind of fee to expect, it’s helpful to know what the pricing covers so there aren’t any surprises later.
You can expect your call center to provide:
- Real-time reporting
- QA processes
- Middle and workforce management
- Client support
- Monitoring
- Voice, chat, and email support
Average Call Center Prices
Before we give you numbers, please take these rates with a pinch of salt – since these vary from company to company.
Inbound Call Center Pricing
If you opt for a call center based in the States, you should be prepared to pay anywhere between $26-$30 per hour. However, this rate can go up based on expertise.
If you’re outsourcing from a nearshore call center, the price they’ll quote you is usually anywhere between $14 to $20 per hour.
Outbound Call Center Pricing
Standard outbound call center packages can cost between $26 and $28 per hour, while nearshore call centers usually charge between $9 to $16 hourly.
Helpware – Your One-Stop Solution
Now that you’re better aware of what to expect, why not opt for Helpware? We provide market-competitive customer service solutions at even better prices. We strongly believe in honesty, impartiality, and transparency in everything we do. Reach out to us today for a free quote.